Shipping policy

We aim to make your experience seamless from order to delivery.

• Processing time: Orders are processed within 1–2 business days.

• Delivery time: Average delivery takes 2–5 business days.

• Tracking: A tracking number will be provided with every order.

• Shipping cost: Shipping is free on all orders.

• Origin: All orders are shipped from within the European Union.

• Customs: There are no customs duties on orders within the EU. For orders to Switzerland, import duties are the responsibility of the customer. 

Once your order has been shipped, you will receive an email confirmation with your tracking details.

In case of delay or loss, please contact us at info@palladea.co